Samsung Galaxy Note7 will go down in history as one of the biggest controversies in this business. The highly-anticipated flagship went from a bestseller to a turmoil in a matter of weeks, and the company was forced to issue an unprecedented complete recall of the device.
What's done is done, though, and the market has moved on already. Sure, there are quite a few people sticking with their Note7s because their love towards the device is so strong, but the carriers have already taken actions to recognize and cut their particular outcasts from their cellular networks.
Meanwhile Samsung is working to solve the mystery behind the exploding batteries as well as putting an immense attention to the upcoming Galaxy S8. In the wake of these developments though, Samsung wants people to know how sorry the company is and that it's working in the customers' best interest.
Samsung's Mobile chief has already made a heartfelt apology, and now Samsung Europe CEO has done the same via an open letter. This latter has also printed and sent to all major US newspapers. Here it is:
Here is hoping Samsung's investigation uncover the truth behind the fiasco soon, so people can safely look forward toward the Galaxy S8.
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